Cross Sector Communications & Coordination

This course will provide you with the strategies, tools and real-world examples to develop public/private partnerships that will enhance operational coordination with “three-way” communications before, during, and after a crisis to manage expectations and avoid conflicts, finger pointing, and mistrust.

Created by

Carlos Torres

05:29:49 Hours

1 Enrolled

    • (0 Reviews)

English

Last updated

Sat, 29-Jun-2024

Course description

Learn the operational value and processes to develop, maintain and enhance effective industry and government operational partnerships to coordinate communications, actions and create and sustain trust with stakeholders before, during, and after a crisis.


Need to train a team on this course? Get group discounts here. 


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What I'll learn.

  • Understand how to save time, resources, and lives by forging cross-sector partnerships prior to a crisis
  • Understand how to create a prioritized contacts list to establish an effective communication cadence with key stakeholders
  • Understand and know how to implement effective three-way communications techniques to reduce misunderstandings and conflicts
  • Learn how avoid and/or minimize conflicts and mistrust among your stakeholders by learning strategies that build trust and confidence between your partners
  • Know how to create and sustain key partnerships using exercises and drills

Requirements

  • Basic Understanding of Electrical Infrastructure: Participants should have a foundational knowledge of electrical utility systems and infrastructure to comprehend the course content effectively.
  • Familiarity with Disaster Response: An understanding of disaster response protocols and procedures is necessary to apply the logistics strategies taught in the course.
  • Experience in Crisis Management or Related Fields: While not mandatory, experience in crisis management, emergency response, or a related field is beneficial to grasp the advanced concepts discussed in the course.

Frequently asked question

The primary objective is to teach strategies for developing and maintaining effective partnerships between industry and government to enhance communication, coordination, and trust before, during, and after a crisis.

This course is ideal for crisis managers, emergency responders, public relations officers, and anyone involved in coordinating actions and communications during crises.

You will learn how to forge cross-sector partnerships, manage stakeholder expectations, implement three-way communication techniques, and build trust among stakeholders.

The course consists of 16 lessons, each averaging 25 minutes, covering topics such as partnership development, communication strategies, and real-world case studies for practical understanding.

The course includes case studies from major events like the 1999 Washington Heights Blackout, the 9/11 attacks, and the 2003 Northeast Blackout to illustrate the importance of effective communication and coordination.

Carlos Torres

Instructor Title: Independent Consultant/Experienced Utility-Emergency Management Executive, Former Operations Executive, ConEdison NYC, NY, Electric Sector, 35+ yearsInstructor Bio:  Carlos D. Torres has over 35 years of broad Utility leadership experience first as an executive for Consolidated Edison of New York, Incorporated (Con Ed) and then as an independent consultant.
View profile

$300

Lectures

16

Skill level

Intermediate

Access period

Lifetime

Certificate

Yes
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A new way for industry to work with state/federal government to plan for, respond to & recover from any type of regional incident, disaster, accident or disruption

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