Course description

Learn new cost control strategies and processes to help your organization control costs, avoid mistakes, and better document storm costs so you don’t let un-reimbursed or lost storm dollars destroy your bottom line.

The instructor will touch on labor (including equipment for external utilities and contractors), logistics and material; give you proven strategies and approaches to control costs more effectively before, during and after any crisis; and help you avoid common financial mistakes that result in un-reimbursed or lost storm dollars that can damage credibility and destroy your bottom line.


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What I'll learn.

  • Learn how to recognize and avoid financial waste in storm response before it happens internally, with your external resources, and with ad-hoc expenses that always arise with each new storm
  • Know how to streamline invoice reconciliation processes to reduce costs and enhance invoice mechanisms for your internal staff and external crews and contractors that reduce costs quickly and more efficiently.
  • Learn to avoid common mistakes and pitfalls that increase overall storm expenses, inefficient resource, and contractor management through better-contracting terms, ongoing planning, and period finance-focused drills and exercises.
  • Understand the importance of your back-office staff and how to streamline your overall storm related paperwork processes using proven strategies and tools used by many utilities for decades.
  • Learn strategies that you can implement within 30 days that can improve your restoration times, increase overall customer satisfaction, and improve your bottom-line storm costs.

Requirements

  • Basic Understanding of Electrical Infrastructure: Participants should have a foundational knowledge of electrical utility systems and infrastructure to comprehend the course content effectively.
  • Familiarity with Disaster Response: An understanding of disaster response protocols and procedures is necessary to apply the logistics strategies taught in the course.
  • Experience in Crisis Management or Related Fields: While not mandatory, experience in crisis management, emergency response, or a related field is beneficial to grasp the advanced concepts discussed in the course.

Frequently asked question

The course aims to teach cost control strategies to help organizations identify high-cost areas in crisis response and manage storm expenses more effectively.

This course is suitable for utility managers, financial analysts, crisis managers, and anyone involved in managing expenses during disaster response.

The course covers identifying and managing storm expenses, correcting financial waste, invoice reconciliation, contractor management, and strategies to reduce overall storm costs.

The course provides practical strategies to streamline invoice processes, manage resources efficiently, and avoid common financial mistakes, thus improving the bottom line.

The instructor, Jim Nowak, has over 37 years of experience in the utility sector, managing corporate emergency responses and working with various utility and consulting organizations.

Jim Nowak

Instructor Title:  Director Customer Relations at Tempest Energy & Principal Consultant at JN Energy Consulting, former Operations Executive at American Electric Power, Retired from the electric sector after 37 yearsInstructor Bio: Jim has over 37 years of utility experience with American Electric Power (AEP). During that time Jim held various leadership roles across AEP including operations, engineering, and accounting before finishing his last decade managing their corporate emergency response covering 11 states and over 5 million customers. During this time AEP received numerous EEI awards for response and assistance. While at AEP Jim held various leadership roles nationally with EEI including the development of their NRE and their annual exercises. His regional involvement included leadership roles with the Southeastern Electrical Exchange, Great Lakes, and Midwest Mutual Assistance Groups. He retired in 2014 joining ARCOS where he assisted in the development of various solutions, held leadership roles, and is present in their Customer Success group as Sr. Director Operational Product & Service. Jim works with IOU (Investor Owned Utilities), municipal utilities, and cooperative utilities across North America. He also writes monthly articles for PowerGrid magazine’s website with over 40K visitors. Jim has also been active in consulting the industry on trends, processes, best practices, and technology.

$300

Lectures

15

Skill level

Intermediate

Access period

Lifetime

Certificate

Yes

Related courses

Available team training package