About

Instructor Title:  Director Customer Relations at Tempest Energy & Principal Consultant at JN Energy Consulting, former Operations Executive at American Electric Power, Retired from the electric sector after 37 years

Instructor Bio: Jim has over 37 years of utility experience with American Electric Power (AEP). During that time Jim held various leadership roles across AEP including operations, engineering, and accounting before finishing his last decade managing their corporate emergency response covering 11 states and over 5 million customers. During this time AEP received numerous EEI awards for response and assistance. While at AEP Jim held various leadership roles nationally with EEI including the development of their NRE and their annual exercises. His regional involvement included leadership roles with the Southeastern Electrical Exchange, Great Lakes, and Midwest Mutual Assistance Groups. He retired in 2014 joining ARCOS where he assisted in the development of various solutions, held leadership roles, and is present in their Customer Success group as Sr. Director Operational Product & Service. Jim works with IOU (Investor Owned Utilities), municipal utilities, and cooperative utilities across North America. He also writes monthly articles for PowerGrid magazine’s website with over 40K visitors. Jim has also been active in consulting the industry on trends, processes, best practices, and technology.